Horizontal Falls Seaplane Adventures tours are subject to the following conditions:
AMENDMENT A
COVID SAFE EXPERIENCES & VACCINATION POLICY
(a) Extended Journeys
All guests booked on a Horizontal Falls overnight adventures will be required to be fully vaccinated for travel from 01 January 2022. Proof of vaccination will be required at check-in and must be sighted by Journey Beyond staff. Any Federal and/or State government mandates requiring vaccination before the date mentioned above will supersede the above date. Please visit journeybeyond.com for further details about the Covid Safe Experiences & Vaccination Policy.
(b) Day Experiences
Our preference is that all guests who book and travel with us on a day experience are fully vaccinated. Guests may be requested to verify their vaccination status and if unvaccinated, should be aware that they may be required to wear face masks and physically distance. All government mandates applicable to vaccine requirements for visitors to day venues and service experiences will supersede the Journey Beyond day experience policy.
1. BOOKING
CONFIRMED BOOKING
Your booking is confirmed when:
(1) You have made the booking and have provided Horizontal Falls Seaplane Adventures (HFSA) with all the necessary information to complete the booking;
(2) We have sent you a booking confirmation; and
(3) we have received your payment
2. BEFORE YOU CAN TRAVEL
WEIGHT RESTRICTIONS
All guests must declare their weight at the time of booking. We cannot carry guests over 120kg. Guests will be weighed at the airport and if you are over your declared weight you may be refused boarding and no refund will be issued.
CHILDREN
We do not accept bookings for children under 4 years of age.
PREGNANCY
The boat ride through the Horizontal Falls may not be suitable for women who are more than 26 weeks pregnant. Any women joining our tour whilst in any stage of pregnancy should seek their doctor’s approval prior to travel.
TRAVEL INSURANCE
Whilst every care is taken for the safety and wellbeing of our guests, we strongly recommend that all guests arrange their own travel insurance to cover guest cancellation.
3. SEASONS, WEATHER AND TIDES GUARANTEE OF PASSAGE
The Horizontal Falls are a natural phenomenon which are influenced by fluctuating tides that vary daily. For safety reasons, we cannot guarantee passage through the narrow gap on all days.
NEAP TIDES
The Horizontal Falls are a natural phenomenon influenced by fluctuating tides that vary daily. As this is the case, operations only take place when the predicted tidal movements are not neap, to avoid taking guests out when there is the least difference between high and low tide. Neap tides block out dates can be found on our website or rate sheet.
SEASONALITY
HFSA operates seasonally from March to November 2021 and exact season commencement and conclusion dates are subject to change.
4. GUEST AMENDMENTS, PAYMENTS AND CANCELLATIONS
If a guest chooses to cancel within 30 days prior to departures 100% cancellation fees apply.
If you need to cancel 31 days or more prior to your booking, no cancellation fees apply.
GUEST AMENDMENTS Subject to availability, you may amend the date of travel for your booking up to 72 hours prior to the tour departure date free of charge.
CANCELLATIONS A HFSA tour could be cancelled under one of the following three circumstances:
(1) a cancellation arising from a guest’s actions, through no fault of HFSA– see ‘Guest Cancellations’ in section 4
(2) a cancellation by HFSA arising from external consequences that make our performance of the agreement impossible (for example a Force Majeure event, or the actions of a third party e.g. New government regulations) – see ‘Force Majeure Cancellations’.
(3) any other cancellation by HFSA – see ‘HFSA Cancellations’
FORCE MAJEURE CANCELLATIONS
For all tours, in the event of a Force Majeure Cancellations, HFSA will provide you with a credit note of an amount equal to the monies paid to HFSA. The credit note can then be applied to the cost of a future tour with us. Time limits and other criteria and conditions may apply.
HFSA CANCELLATIONS
For all tours, in the event of an HFSA Cancellation, HFSA will provide you with the option to receive one of the following:
(1) amend tour booking to a future date
(2) choose an alternative tour of equal or similar value
(3) a full refund of monies paid to HFSA under the booking; or
(4) a credit note of an amount equal to the monies paid to HFSA
REFUND PAYMENTS
Any credit note or refund payable by HFSA under this agreement will be calculated to take into account the monies actually paid under the booking and the amount of the tour that has been used.
Any refund will be payable to the person who paid for the booking, or to the first person named on the booking. If a booking was made through a Travel Agent, any refund will be returned to that Travel Agent for their payment to the guest.
5. MISCELLANEOUS
SURCHARGES AND CREDIT CARDS
Only Visa and Mastercard are accepted for credit card payments.
A 1% surcharge applies.
WAIVER AND AMENDMENT
A provision of this agreement may not be amended or waived except in writing signed by an authorised representative of HFSA.
6. MARINE PARK FEES
Marine Park Fees are payable at the time of booking. To ensure the conservation and preservation of the Lalang-garram / Horizontal Falls Marine Park, and to provide opportunities for Dambeemangarddee Traditional Owner employment, fees apply to all visitors. Horizontal Falls Seaplane Adventures collects fees on behalf of the Marine Park’s joint management body comprising of the Department of Biodiversity, Conservation & Attractions and the Dambeemangarddee Aboriginal Corporation.
Fees are as follows:
$5.50 per person for day (or part thereof) visitors;
$17.00 per adult and $7.20 per Child (4-12 years inclusive) for overnight stays.
$10.50 per passenger older than five (5) years for helicopter or fixed wing scenic flights from the Park
7. DEFINITIONS
Force Majeure event means an event or circumstance which is beyond our control and without our fault or negligence and which was not reasonably preventable, including:
(a) riot, war, invasion or acts of terrorism;
(b) requisition or compulsory acquisition by any governmental or competent authority, a material change in legislation or directions by a government authority;
(c) medical outbreak, or contamination of any kind;
(d) earthquakes, flood, fire or other physical natural disasters; and
(e) strikes or industrial disputes which affect an essential part of the service
Guest means anyone travelling with us under your booking
Website means www.horizontalfallsadventures.com.au
You means the person or entity that made the booking and is named in the Booking Confirmation
7. PRIVACY
Journey Beyond respects your privacy and will only use your personal information in accordance with our Privacy Policy. To review full details of how we collect, hold, use, manage and disclose your personal information, you may view our Privacy Policy here.
