Journey Beyond and Horizontal Falls are working closely with authorities and guests in response to changing travel restrictions due to the COVID-19 pandemic.
COVID-19 Vaccination Policy
Under the Journey Beyond Covid Safe Policy, guests aged 16 or over travelling on our Soar, Cruise and Overnight Stay, Ultimate Horizontal Falls Luxury Stay and Horizontal Falls & Dampier Peninsula full day tours will be required to produce proof of vaccination or exemption prior to boarding the tour. Failure to produce the required documentation will result in the tour booking being cancelled and no refunds will be issued. Any new requirements mandated by State or Federal Government will supersede this policy. Please follow official WA State and Federal Government information sources for the latest updates on vaccination requirements prior to your tour.
To ensure we deliver an unforgettable experience, while keeping the health and safety of our guests at the forefront of our operations, we have implemented our JourneySafe plan, focussing on additional hygiene measures, staff training, physical distancing, and flexibility for all guests.
Fresh & Clean – Exceptional Hygiene
Uncompromising cleaning and hygiene practices are already a feature of a Journey Beyond Experience.
JourneySafe provides additional cleaning, sanitising and hygiene practices in all areas with particular emphasis on high touch points and hard surfaces. We use Government recommended cleaning, disinfectant and sanitisation products, routines and monitoring. JourneySafe ensures that guests and staff will be frequently reminded to adopt protocols for regular hygiene practices.
Our trains, vessels, planes, coaches, vehicles and spaces are fully equipped with all that you will need. Hand sanitising stations will be available in all public areas and personal hygiene kits also available where appropriate. Our air-conditioning systems will be subject to thorough checks and increased routine cleaning to ensure the freshest air circulation supplemented with fresh air options.
Fit For Travel – Be Well, Journey Well
For some experiences and journeys, guests will be asked to complete pre-travel ‘fit for travel’ requirements. This will give you, and all fellow guests travelling, an added level of assurance.
Guests with any symptoms of illness prior to travel will be requested not to travel.
JourneySafe includes the implementation of protocols for when guests or staff become unwell during travel or during an experience.
We are able to respond quickly and discretely to any such event, including ensuring safe return from remote locations. Staff will be required to declare any signs of illness, will not perform duties if unwell, and will be supported by Journey Beyond during this time.
Ready to Roll – Training and Expertise
All staff will have undertaken mandatory JourneySafe training and will be proficient in our safety protocols whilst maintaining exemplary service.
We have dedicated teams who will continue to train our staff, as well as vigorously monitor and manage our JourneySafe protocols.
We will ensure our experience partners (contractors and suppliers) are also activating appropriate COVID Safe practices and that we have sighted and verified the COVID safe operating plans for all our partners.
Safe Space – Physical Distancing
Physical distancing measures will be in place wherever practicable. JourneySafe ensures that we are applying physical distancing, considering both close and casual contact for the recommended periods of time.
Whilst the JourneySafe protocols will vary from business to business depending on the method of travel or nature of experience, guests can be assured that the most suitable physical distancing and hygiene practices will be adhered to for check-in, travel and all experiences.
Dining room capacities, table spacing and dining schedules will be adapted to cater to our guests’ needs while maintaining physical distancing protocols. All beverage service will be provided by staff members to guests within the JourneySafe protocols.
Your Way – Flexibility to Suit You
Choice should always be at the heart of great guest experience. To ensure our guests can enjoy travel with confidence during these challenging times, we are committed to offering even more flexibility in how you choose to travel with us.
With changing circumstances, we understand that guests’ needs may change and to accommodate this we are offering more flexibility than ever with our bookings, rescheduling and cancellation options.
To maximise guest comfort, we will offer in-room dining wherever possible so that should guests choose to, they can eat in privacy and comfort away from other guests. For our journeys that offer optional experiences, guests can choose to do as little or as much as they like and our staff will work closely with guests to ensure their experience is tailored to their needs.
Horizontal Falls Seaplane Adventure Tours are subject to booking terms and conditions.
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