JourneySafe

Update regarding Horizontal Falls Seaplane Adventures and COVID-19

UPDATE REGARDING HORIZONTAL FALLS SEAPLANE ADVENTURES AND COVID-19

Thursday, 25 June 2020

We’re thrilled to announce that Horizontal Falls Seaplane Adventures will recommence our season from Thursday, 2 July 2020 following a temporary suspension as a result of COVID-19.

We can’t wait to again welcome guests to our spectacular corner of the country and share with you the awe-inspiring power of the Horizontal Falls.

To ensure we deliver you an unforgettable experience that you can share with your loved ones upon your return, we’ve implemented JourneySafe, our operational plan to ensure your health and wellbeing is protected throughout your stay. JourneySafe includes superior cleaning, hygiene and operating measures for which our team have received further training to ensure the highest standards. You’ll find more information on JourneySafe below.

Horizontal Falls Seaplane Adventures looks forward to sharing with you our piece of paradise and to creating an unforgettable holiday experience for you.

The JourneySafe Experience Plan operates across all our businesses and is your assurance of:

FRESH AND CLEAN | Exceptional Hygiene
Uncompromising cleaning and hygiene - additional cleaning, sanitising and hygiene practices in all areas with particular emphasis on high touch points and hard surfaces.
Our trains, vessels, planes, coaches and vehicles and spaces are fully equipped with all that you will need.
Our air-conditioning systems will be subject to thorough checks and increased routine cleaning to ensure the freshest air circulation supplemented with fresh air options.

FIT FOR TRAVEL | Be Well, Journey Well
For some experiences and journeys, guests will be asked to complete pre-travel 'fit for travel' screening and/or temperature checking where necessary.
Immediate and discrete response to any event where a guest or staff member becomes unwell.
This will give you, and all fellow guests travelling, an added level of assurance.

READY TO ROLL | Training and Expertise
All staff have undertaken mandatory JourneySafe training and will be expert in our safety protocols whilst maintaining exemplary service.
We have sighted and verified the COVID safe operating plans for all our partners.
We have dedicated teams who will continue to train our staff, as well as vigorously monitor and manage our JourneySafe protocols.

SAFE SPACE | Physical Distancing
Physical distancing measures will be in place wherever practicable. JourneySafe ensures that we are applying physical distancing, considering both close and casual contact, for the recommended periods of time.
Where we cannot, the highest levels of cleaning and hygiene will be applied.
Optional activities and experiences will be amended to ensure appropriate space, cleanliness and hygiene whilst ensuring guests will still have a unique Journey Beyond experience.

YOUR WAY | Flexibility to Suit You
Choice should always be at the heart of great guest experiences. To ensure our guests can enjoy travel with confidence during these challenging times, we are committed to offering even more flexibility in how you choose to travel with us.
For our journeys that offer optional experiences, guests can choose to do as little or as much as they like and our staff will work closely with guests to ensure their experience is tailored to their needs.

To find out more about JourneySafe and service recommencement dates, please visit www.journeybeyond.com/covid-update

Award Winning Experiences

An adventurous family